ft 999 Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") apply to the use of the ft 999 platform and all services operated under it. ft 999 provides online casino games, slots, fishing games, cricket betting, and other entertainment services for users in Bangladesh.

By accessing, registering on, or using any service on this platform, the user is automatically considered to have agreed to these Terms. If you object to any term, you are requested to refrain from using the platform.

ft 999 reserves the right to change these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Eligibility and Account Registration

2.1 Age Requirement

Users must be at least 21 years of age to open an account and use ft 999's services. Registration by minors is strictly prohibited. ft 999 may request an identity document or other proof of age for verification when required.

2.2 Registration Requirements

At the time of registration, the user must:

• Provide accurate and complete personal information.
• Provide a valid mobile number and email address.
• Create a strong password and keep it secure.
• Each person may operate only one account.

2.3 Verification

ft 999 may verify identity at any time to ensure security. Withdrawals or certain features may be restricted until verification is complete. A verified account is mandatory for some promotions, including birthday special rewards.

3 Account Management

3.1 Account Security

The user is fully responsible for the security of their account. Login credentials (username and password) should not be shared with anyone. If unauthorised access is suspected, the ft 999 support team must be notified immediately.

3.2 Updating Information

Any changes to personal information (such as mobile number or payment method) must be updated in the account promptly. ft 999 will not be responsible for payment delays or other issues caused by incorrect information.

3.3 Multiple Accounts Prohibited

Operating more than one account from the same person, household, or device is strictly prohibited. If this rule is violated, all related accounts may be permanently closed and any funds held may be forfeited.

4 Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount at ft 999 is ৳200. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major commercial banks). Deposits made through third-party accounts are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal methods are bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are generally processed within 15 minutes to 2 hours. However, this time may vary if a verification process is ongoing.

4.3 Payment Security

User payment information is kept secure through SSL encryption. Withdrawals can only be made to the mobile number or bank account registered on the account.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning the bonus funds must be wagered 15 times before they can be withdrawn.

For example: depositing ৳1,000 gives a bonus of ৳1,500, making the balance ৳2,500, and the wagering requirement to complete is ৳1,500 × 15 = ৳22,500.

5.2 Other Promotions

ft 999 offers various promotions including weekly reload bonuses, slot festivals, cricket betting bonuses, birthday special rewards, and friend referral promotions. Each promotion has its own terms, minimum deposit, and wagering requirements. It is important to read the specific terms of a promotion before claiming it.

5.3 General Bonus Terms

• A bonus may only be claimed once unless the promotion's own terms state otherwise.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Withdrawing real money before the wagering requirement is met may result in the bonus being cancelled.
• ft 999 reserves the right to cancel a bonus if unusual activity is detected in connection with claiming it.
• VIP members will receive their cashback and special benefits separately — these will not be counted as promotional bonuses.

6 Gaming Rules

6.1 Game Results

All game results on the ft 999 platform are determined through Random Number Generator (RNG) technology. Game results are not predetermined and no guaranteed win is promised under any circumstances.

6.2 Bet Limits

Each game has defined minimum and maximum bet limits, which are clearly displayed in the game interface. Separate limits apply to live casino games, slots, fishing games, and sports betting.

6.3 Technical Errors

If a game result is displayed incorrectly due to a technical error, ft 999 reserves the right to apply the correct result. Winnings obtained as a result of an obvious system error may be voided.

6.4 Cricket and Sports Betting

In sports betting, odds and outcomes depend on the actual result of the relevant match. If a match is postponed or cancelled, bets will be handled in accordance with ft 999's established rules.

7 Responsible Gaming

ft 999 believes that gaming is an entertainment activity and should be enjoyed in a controlled manner. The platform provides users with deposit limits, bet limits, and self-exclusion options.

If anyone feels they are losing control of their gaming, they are advised to read our responsible gaming guidelines and seek assistance from the support team. This platform is entirely unsuitable for anyone under 21 years of age.

8 Data Privacy

Details about the collection, storage, and use of users' personal information can be found in our Privacy Policy. That policy is considered an integral part of these Terms.

ft 999 keeps user data secure using SSL encryption. The limits set out in the privacy policy are strictly followed when sharing information with third parties.

9 Prohibited Activities

The following activities are strictly prohibited on the ft 999 platform:

• Operating an account on behalf of a minor or assisting a minor in gaming.
• Creating multiple accounts to take advantage of the bonus system.
• Attempting to artificially influence the platform's software or game results.
• Playing games using automated bots or scripts.
• Using money laundering or funds from illegal sources on the platform.
• Attempting to gain unauthorised access to another user's account.
• Exploiting system vulnerabilities or errors to gain an unfair advantage.

Involvement in any of the above activities will result in immediate account closure and the associated balance may be forfeited.

10 Account Suspension and Closure

10.1 Closure by ft 999

In the event of a breach of these Terms, ft 999 may temporarily suspend or permanently close any account without prior notice. The relevant user will be informed of the reason for closure.

10.2 Closure by the User

If a user wishes to close their own account, they must contact ft 999 support. Any remaining balance (subject to applicable conditions) must be withdrawn before the account is closed.

10.3 Inactive Accounts

Accounts that remain inactive for an extended period may be dealt with in accordance with ft 999's established policy. A maintenance charge may apply to inactive accounts, and users will be informed in advance.

11 Limitation of Liability

ft 999 strives to provide uninterrupted and error-free service. However, temporary disruptions may occur due to internet connectivity issues, server maintenance, or third-party technical problems.

ft 999 is not obligated to provide compensation in the following situations:

• A game being interrupted mid-session due to internet connectivity issues.
• Loss caused by a problem with the user's own device.
• Delays or failures in third-party payment services.
• Service outages due to unforeseen natural disasters or government directives.

However, where loss is clearly caused by a technical error on ft 999's part, assistance will be provided on a case-by-case basis.

12 Dispute Resolution

12.1 Submitting a Complaint

For any dispute regarding a transaction, game result, or account matter, the user must first submit a complaint through ft 999's 24/7 live chat or email support. Assistance is available in both Bengali and English.

12.2 Resolution Timeframe

After receiving a complaint, ft 999 will investigate within a reasonable time and communicate the outcome. Users are advised to keep all relevant details on hand (time, game name, amount).

12.3 Final Decision

After investigation, ft 999's decision will be considered final. If you are not satisfied with a decision made on the basis of the evidence, you may visit the FAQ section for further information.

13 Changes to Terms

ft 999 reserves the right to amend, add to, or remove any part of these Terms at any time. Registered users will be notified in advance of significant changes.

Continued use of the platform after updated Terms are published will be taken as the user's automatic acceptance of the new Terms. It is therefore advised to visit this page regularly.

If any term is unclear or difficult to understand, the user may seek assistance from the support team. You may also visit the About Us page for general information about ft 999.

14 Contact

For any questions or comments about these Terms, please contact the ft 999 support team:

• Live Chat: Available 24/7, in Bengali and English.
• Email: [email protected]

The support team is always ready to assist users. Service is available seven days a week, twenty-four hours a day.