ft 999 Privacy Policy

Introduction and Scope

ft 999 places the highest priority on user privacy. This privacy policy gives a clear explanation of how information collected from you while using ft 999's website and services is processed.

This policy applies to all ft 999 services and platforms — website browsing, account registration, deposits, withdrawals, playing games, and customer support — across the board. Continuing to use our services means you have accepted the terms of this policy. Reading our Terms and Conditions alongside this privacy policy gives you the complete picture.

This policy applies only to ft 999's own services. Third-party websites and payment processors have their own privacy policies, for which ft 999 is not responsible.

What Information We Collect

ft 999 collects only the information needed to provide services, ensure security, and improve the user experience.

2.1 Registration and Identity Verification

The following information is collected when opening an account:

• Full name and date of birth (for age verification — 21+ years is mandatory)
• Mobile number and email address
• National ID or passport number (to confirm identity when required)
• Residential address

2.2 Financial Transaction Information

Payment method details are recorded at the time of deposits and withdrawals, such as the last four digits of a bKash, Nagad, Rocket, or Upay account. Full PINs or wallet passwords are never stored.

2.3 Technical and Browsing Information

Some information is collected automatically when you access the site:

• IP address and device type
• Browser version and operating system
• Logs of which pages were viewed on the site and for how long
• Cookies and similar tracking technologies

2.4 Gaming Activity Information

Bet amounts, win/loss records, session duration, and details of preferred games are stored. This information is used to support responsible gaming and maintain service quality.

Purpose of Data Use

ft 999 uses collected information for the following purposes:

3.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposits, withdrawals, and transactions
• Providing gaming services and resolving technical issues
• Analysing site performance to improve the experience

3.2 Security and Fraud Prevention

Unauthorised access to accounts is detected, suspicious financial transactions are monitored, and necessary information is verified to prevent money laundering.

3.3 Responsible Gaming Support

Gaming patterns are monitored and if harmful behaviour is identified, ft 999 offers support to the user. Detailed guidance on this is available on the Responsible Gaming page — from setting limits to self-exclusion options.

3.4 Communication and Customer Service

• Providing support via live chat and email
• Sending important notifications related to your account
• Informing you of technical updates or policy changes

3.5 Promotional Communication

With your consent, ft 999 may contact you about bonus offers, promotions, and relevant updates. This consent can be withdrawn at any time.

Data Sharing and Third Parties

ft 999 never sells or rents your personal information to third parties. However, information may be shared in a limited way in certain specific situations:

4.1 Service Providers

Necessary information is shared with organisations that work on behalf of ft 999 for payment processing, identity verification, fraud detection, and customer service. All such organisations are bound by strict confidentiality agreements.

4.2 Legal Obligations

ft 999 may be required to disclose information in accordance with a court order or applicable law. In such cases, every effort is made to notify the user as early as possible.

4.3 Business Restructuring

In the event of a company merger or acquisition, user information may be transferred to the new authority. Users will be informed in advance of any such change.

Data Security Measures

ft 999 uses industry-standard technology to protect user data. Every transaction and login is secured through SSL encryption.

5.1 Technical Security

• TLS 1.3 encryption across the website
• Sensitive data stored in encrypted databases
• OTP verification available at login
• Regular security testing and vulnerability assessments

5.2 Administrative Security

Only authorised staff have access to user data. Every instance of data access is recorded, and strict action is taken for any breach of internal policy.

Even so, no method on the internet is 100% secure — ft 999 takes every precaution, but absolute assurance against all risks cannot be guaranteed.

Cookies and Tracking Technologies

ft 999's website uses cookies — these are small text files stored on your device that help improve the site's functionality.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

6.2 Analytics Cookies

These cookies are used to understand which pages of the site are visited most and how users use the services. They collect entirely anonymous data.

6.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working.

Data Retention Period

ft 999 retains user data only for as long as necessary. All data is retained while an account is active.

Even after an account is closed, financial transaction records, identity verification information, and gaming history may be retained for a specified period to meet legal obligations. Once that period ends, the data is securely deleted or anonymised.

User Rights

As a member of ft 999, you have a number of rights to control your own data:

• Right to access: You can request to know what information is stored in your account.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: Where there is no legal obligation to retain it, you can request that your data be deleted after closing your account.
• Right to restrict processing: In certain circumstances, you can request that the use of your data be limited.
• Right to opt out of promotional communication: You can opt out of any marketing messages at any time.

To exercise these rights, contact ft 999's customer service team via live chat or email — available 24 hours a day, seven days a week.

Protection of Minors

All ft 999 services are for individuals aged 21 or above only. No information is collected from minors, and if any is found to have been collected, steps are taken to delete it immediately.

Age is verified at registration. If someone opens an account using false information, their account is permanently closed and all transactions are cancelled.

Policy Changes and Contact

ft 999 reserves the right to change this privacy policy at any time. If significant changes are made, a notification will be sent to the registered email or mobile number, and the date of the update will be noted on this page. Continuing to use the service after a change means you have accepted the new policy.

Contact Us

For any privacy-related questions or complaints, contact the ft 999 customer service team:

• Live Chat: 24/7 direct support
• Email: [email protected]

To learn more about us or understand the site's general policies, you can visit the About Us page.